PC & Network Support

Internet Connectivity

E-mail Hosting & Support

Printer Problem Resolution

Security Assessment

Virus & Spyware Removal

Backup Recovery & Support

Firewall Installation & Support

Technical Support in New York City
 

Our support packages will provide you with skills that would be otherwise costly to acquire and maintain. Our technical professionals are not only certified, but they possess the skills to implement systems. They are well versed in the latest technologies and have implementations in real-world situations across the country. In fact, our successes are so many, they are impractical to list here. It is our experience that certified technicians with real-world experience is a formula for success. Our clients demand results and we deliver them.

Hiring The Best Support to be your external IT staff is a cost-effective way to implement and support networks whether they are local or wide area networks. It is also a cost-effective way to support your infrastructure and to ensure that all your systems work as expected when needed. Our proactive maintenance will ensure that you have a backup when disaster occurs. It will also ensure that your PCs have up-to-date anti-virus software and that your systems are scanned periodically for spy ware.

The Best Support can provide you with the planning and guidance that is required to stay ahead of competitors. We provide this service without the internal politics that often taint the information that management receives. There is no hidden agenda and no motivations that would impede us from providing the most accurate and beneficial advice. This is perhaps the most valuable service that we can provide your firm.

As an added benefit, The Best Support can be your add-on staff. We can be there when you want to upgrade your systems and need some extra helping hands to move PCs around, configure them and make sure they are ready for your employees the following day.

 
Three Levels of Technical Support
Out of the three plans we offer, two of them fit the needs of the majority of our clientele. These are the Total Care package and the as needed Supplemental Care offering. Clients with specific needs often prefer a solution that is custom tailored. We can devise such a plan in conjunction with your staff and deliver it under our Custom Care agreement.

Regardless of the plan you choose, you can count on personal service that does not hide behind trouble tickets, automated voice mail systems or other annoying interference.

Total Care
The Best Support’s Total Care package provides you with the peace of mind that all your technical requirements are being handled and that you have an entire company managing your computer needs. We start the engagement by examining all of your PCs, servers, and network. With the information we gather, we create a detailed diagram of how the network is structured. This allows us to immediately spot trouble and recommend enhancements. It also serves as a roadmap to providing you with excellent service.

Total Care includes checking your network for security vulnerabilities, inspecting your backups, checking your anti-virus definitions and making sure that all your computer and network hardware is running within acceptable parameters.

The Total Care offering gives you a toll free number to call and a person that you will get to know on a first name basis. This person will schedule visits to your firm and will keep track of your needs and goals. The plan also provides you with one or more technical people that will get to know your computing and business requirements well. We will assign the same person, or team of people, to your office so that they become experts on your needs and infrastructure. These technical resources will then be responsible for communicating your requirements to the rest of our staff enabling the entire firm to support your needs and make recommendations that make sense for you.

You can best think of the Total Care plan as your off site IT department--an IT department with business savvy managers, certified technicians and proficient programmers.

Supplemental Care
The Best Support’s Supplemental Care plan provides technical assistance on an as needed basis. You can call our office and schedule a technician to visit your office and provide network or PC support. These calls are typically for virus removal, PC or server setup or for fixing common problems like printers that are failing, or lost Internet connectivity.

With the Supplemental Care program, you get many of the benefits of the Total Care agreement, but you get them when the need arises. This is a very cost effective solution for small companies that do not have any IT staff and don’t want to have their business interrupted by a technical problem—problems that The Best Support can resolve efficiently and inexpensively.

Custom Care
The Best Support recognizes that pre-packaged service plans do not meet the needs of all customers. Because of this, we offer the Custom Care agreement. We craft this agreement together with your staff. It can take many forms. One example of a Custom Care agreement is one in which an employee of The Best Support is on site two days a week and then available during the rest of the week via telephone and other forms of communications. Another example is an agreement that includes programming services and web site design together with the technical support. We have designed agreements like this for customers that wanted a Total Service Contract. With this agreement, we take care of everything for the client: technical support, computer software and web development, web site hosting, e-mail hosting and even off site disaster recovery data storage.

The Custom Care agreement allows your needs and vision to guide how we support you.

Flexible Payment Plans
Our technical support programs would not be useful if they were not affordable. Unlike other firms that have very rigid payment plans and higher hourly rates, we give our customers a variety of flexible ways to pay for our services. We offer pre-paid service blocks with several price breaks depending on the number of hours purchased. We also offer monthly, quarterly, and annual plans payable in those calendar breaks. All plans are payable via check or credit card once invoiced or can be automatically billed to a customer provided credit or debit card.

Prepaid Block
We offer prepaid blocks of time in the following increments with corresponding discounts off our normal hourly rate:

Hours Rate Discount 100 37% 50 33% 25 23%

Our hourly blocks are usable for a two year period and do not expire if you renew your contract for another equal amount of hours.

For specific dollar rates, please call our office and we will be glad to schedule a free visit to your office to discuss our rates and services with you.

Monthly Payment Plans
The Best Support’s monthly payment plan is designed to alleviate the impact of a service contract on your budget. You can agree to use 100 hours over a two-year period, for example, and pay for these in twenty four monthly installments while still benefiting from the 37% discount that is offered for this level of commitment. You also have the option of paying for these monthly charges on a credit or debit card so that you will not have to process an invoice each month and cut a check—something that provides your firm with savings in terms of time expended.

Hourly
We can also offer you hourly service as needed. You do not get the benefit of a discount, but you still get the same quality care. This payment plan also includes the “no travel time charge” benefit. You may pay for the visit or telephone support via check or charge to your credit or debit card.